Safety first   -   Open as usual    -   Extended returns

COVID-19 FAQs

  1.  ▼ What measures is Mathmos taking to support its employees and customers?

    We recognise this is a difficult and uncertain time for our colleagues and customers. Our priority is their health and safety, and we're doing all we can to minimise the potential spread of the virus.

    All employees not needed in manufacturing or distribution have been equipped with all the necessary tools to work from home. Across our working locations, we have increased health and safety measures to ensure that we protect our colleagues and our customers. Compulsory handwashing is in place in our factory and distribution fulfilment centre, and we have taken steps to enhance the cleaning schedules. Antibacterial gels, masks and latex gloves have also been made available and factory staff are practising social distancing advice and working according to World Health Organisation guidelines.

  2.  ▼ Can I still purchase Mathmos products online?

    Yes, our online stores are open as usual.

  3.  ▼ I've ordered a product online; will it be impacted by the virus?

    Our websites are running, and our team is working hard to ensure that orders are processed as usual.

  4.  ▼ Are the Mathmos factory in the UK and the fulfilment centre in Germany still open?

    Our factory and fulfilment centre are up and running as usual and are carrying good stocks of Mathmos products.

    Across our working locations, we have increased health and safety measures to ensure that we protect our colleagues and our customers. Compulsory handwashing is in place in our factory and distribution fulfilment centre, and we have taken steps to enhance the cleaning schedules. Antibacterial gels, masks and latex gloves have also been made available and factory staff are practising social distancing advice and working according to World Health Organisation guidelines.

  5.  ▼ Will there be delivery delays?

    We have extended our delivery advice by two days to allow for short delays during this time.

  6.  ▼ Have you extended your returns policy?

    Yes, we have extended our returns policy to 90 days from the despatch date, for further information see here.

  7.  ▼ Will I have to leave home to make a return?

    No, several carriers offer a pickup service, for example, see here. Please check your local post or parcel service if they offer a collection service from your house.

  8.  ▼ What safety measures are your carriers taking?

    See here for updates from our carrier UPS.

  9.  ▼ I made a purchase online but can't return as my country is in lockdown, what should I do?

    All online purchases made on or after 15th February can be returned up to 90 days after the despatch date. For further information see here.

  10.  ▼ If a Mathmos employee is forced into self-isolation, will they be receiving paid sick leave?

    In the instance that any of our employees are required to self-isolate, we will support their wellbeing and the health of those around them. Employees who have been advised to self-isolate and who are unable to work from their homes, such as our factory or distribution centre staff, will be paid.

  11.  ▼ Some areas of my country are experiencing problems with deliveries where can I see what areas are affected?

    See here.

 
 
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